Terms of Service
Last Updated: September 30, 2026
1. Agreement to Terms
Welcome to Nala! These Terms of Service are a legally binding agreement between you and Platin Digital.
By downloading or using the app, you agree to these terms in full. If you do not agree, please do not use the app.
2. Service Description
Nala is an AI-powered personal assistant app that allows:
- ✅ Task and reminder management
- ✅ Saving personal information ("memories")
- ✅ Client and business management
- ✅ Natural language communication (text and voice)
- ✅ Proactive reminders ("pings")
3. Eligibility
Age Requirements
- This app is intended for users aged 17 and older
- If you are under 18, you must have parental or guardian permission
Account Requirements
- A valid Google account is required to sign up
- You are responsible for maintaining the security of your account
- You are responsible for all activity under your account
4. Permitted and Prohibited Use
✅ Permitted Use
- Personal use for managing tasks and memories
- Business use for managing clients and projects
- Natural language interaction with Nala
❌ Prohibited Use
You agree not to:
- Use the app for illegal activity
- Attempt to access other users' data
- Breach system security or attempt to hack it
- Use the app for harassment or harm to others
- Upload offensive, threatening, or illegal content
- Use the service for spam or fraud
5. Credits, Subscriptions and Payments
Credits (Energy)
- Using Nala's AI features is based on a credit system (also called "energy")
- Credits are consumed for AI interactions, based on the model and feature used; the app shows your balance and estimated costs
- New accounts may receive a limited number of free credits. Credits have no cash value and cannot be transferred or exchanged for money
Subscriptions and Auto-Renewal
- Paid plans are monthly auto-renewing subscriptions purchased through the Apple App Store. Each plan adds the number of credits shown in the app for every billing period
- Payment is charged to your Apple Account at confirmation of purchase
- Your subscription renews automatically at the same price and period unless you cancel it at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours before the end of the current period
- Prices are shown in the app before purchase and may vary by country. If a price changes, Apple will notify you as required and you can cancel before the new price applies
Cancellation
- You can manage or cancel your subscription at any time in your Apple Account settings (Settings > your name > Subscriptions) or from "Manage Subscription" in Nala
- Cancellation takes effect at the end of the current billing period; you keep access to paid-plan credits until then
- Deleting the app or your Nala account does not cancel an App Store subscription; please cancel it in your Apple Account settings
Refund Policy
- Purchases are processed by Apple and subject to Apple's App Store terms and refund policies
- For refund requests, please contact Apple at reportaproblem.apple.com
- Consumed credits are non-refundable. If Apple refunds a purchase, the credits granted for it may be removed from your balance
Your use of Nala downloaded from the App Store is also subject to Apple's Standard Licensed Application End User License Agreement.
6. Intellectual Property
Our Ownership
The app, design, code, and "Nala" brand are property of Platin Digital. All rights reserved.
Your Content
- You retain ownership of all content you upload
- You grant us a license to use the content solely for providing the service
- This license terminates when you delete your content or account
7. Limitation of Liability
⚠️ Nala may make mistakes. Do not rely on Nala for critical decisions related to health, finances, or legal matters without independently verifying the information.
To the extent permitted by law:
- The service is provided "AS IS"
- We do not guarantee continuous service availability
- We are not liable for indirect, incidental, or consequential damages
- Our maximum liability is limited to the amount you paid in the last 12 months
Third-Party Services
We use AI and service providers including Google, OpenRouter (which routes to OpenAI, Anthropic, xAI, and Moonshot models), xAI, Venice AI, Groq, WaveSpeed AI, and Serper, as described in our Privacy Policy. We are not responsible for failures or changes in these services.
8. Indemnification
You agree to indemnify and hold Platin Digital harmless from any claims, damages, or expenses arising from:
- Your breach of these terms
- Misuse of the app
- Infringement of third-party rights
9. Termination
Termination by You
- You may delete your account at any time through app settings
- Deleting your account will delete all your data
Termination by Us
We reserve the right to suspend or terminate your account if:
- You breach these terms
- You use the service for illegal activity
- You harm other users or the system
10. Changes to Terms
- We may update these terms from time to time
- Material changes will be announced in the app
- Continued use after changes constitutes acceptance
11. Governing Law
- These terms are governed by the laws of the State of Israel
- Disputes will be adjudicated in the competent courts in Israel
- For EU users: Your rights under EU law are preserved
12. Contact Us
For questions regarding these terms:
Platin Digital
Shahaf Platin
Israel
📧 nalaassistant@proton.me